This journal article looks at the impact that technology has had on higher education on two fronts, firstly how it is the main cause of change and in turn how it is the main tool for dealing with change. In order to deal with this change, knowledge management is looked at as a possible way of fully utilising technology in the education sector. In order for universities to fully incorporate an ever changing digital world it needs clear guidance so that organizational and inter-organizational processes for managing innovation and change in the long run have a stable foundation. Thereby shaping the university into an organization that learns and manages knowledge. An interesting topic that is brought up is that of “Communities of practice” and how they are an integral part of KM. The journal provides a framework of extensive research detailing potential models in an effort to create a suitable model for universities. By looking at a system which is alternative to a business or non-profit organisation this study provides a different prospective but reaches many of the same conclusions. By doing so it strengthens the importance of knowledge management in the digital age. This study highlights the importance of sharing information when striving to improve what has gone before it.
Shoham, S., Perry, M. (2009) “Knowledge management as a mechanism for technological and organizational change management in Israeli universities.” (Electronic Version) Higher Education, Vol. 57 Issue: 2, pp. 227-246.